TIA Member Spotlight:

TIA welcomes one of its newest members, Sentori Inc.!

Sentori Inc., A MIND CTI Ltd. Company (NASDAQ: MNDO), is a leading provider of convergent prepaid and postpaid end-to-end billing and customer care solutions for mobile, wireline, VoIP and multi-play carriers worldwide. MIND is a global company with more than 10 years of experience in providing solutions to carriers. MIND operates from offices in Europe, Israel, the United Kingdom and the United States, serving customers in more than 40 Countries around the world. For more information, visit MIND at: www.mindcti.com.

Monica Eisinger is the founder of MIND CTI Ltd. and has been president, chairman and chief executive officer of MIND since its inception. Prior to founding MIND, Monica served as an information systems consultant directing more than 40 projects. Monica holds a B.Sc. in Computer Sciences and a Masters Degree in Telecommunications (with expertise in Voice and Data Integration over the Ethernet) from the Technion Israel Institute of Technology.

She spoke with TIA Network staff to tell us more about Sentori.

Give us an overview of MIND/Sentori’s modular billing and customer care solution for communications service providers and enterprise communications systems. 

MIND’s solution suites are aimed at two main sectors:

Carrier Solutions:
MIND delivers carriers the MINDBill product suite, a complete billing and customer care solution, including mediation, provisioning, rating, billing and customer care solutions. In today's fast-changing communications environment, MINDBill’s versatile fixed/mobile convergent (FMC)- and IP Multimedia Sub-system (IMS)- ready solution is best suited for mobile operators, wireline carriers, cable operators and IP-based service providers looking for a personalized real-time billing environment with both prepaid and postpaid support. MIND understands the expanding and evolving needs of today’s mobile, wireline and next-generation carriers; thus its technological market-leading solution is designed for an FMC environment, providing the underlying connectivity to IMS networks. It features easy bundling of new services into packages suitable for any type of customer, to enable voice, data, video and content services, for both prepaid and postpaid subscribers.

Read more about MINDBill in this week's Membership New Product Spotlight.

Enterprise Solutions:
MIND’s enterprise solutions are perfect for enterprises looking for advanced billing, accounting and network management systems. These solutions

• Provide enterprises with the perfect tools to monitor network activity, report usage trends and statistics, and optimize and efficiently allocate network resources.
• Monitor all call activity to prevent fraud and network misuse or abuse.
• Identify the problem areas of your telecommunications system.
• Enable strategic planning, auditing and reconciliation of communications budgets.
• Monitor Quality of Service (QoS).
• Provide the tools necessary to dramatically cut expenses and rapidly improve productivity.
• Enable customers and partners to create new opportunities for generating maximum revenue.
• Help enterprises to stay competitive, improve productivity, decrease costs and improve customer service.
• Integrate with diverse network communications equipment including IP PBXs and traditional PBXs and suitable for any organization size and any network configuration.

MIND offers customers powerful tools that give management control of the telephony budget in their organization. The systems analyze the best price performance of different service providers, verify service provider bills, increase employees’ awareness of the time and money spent on private calls, allow charging for each Profit & Loss unit in the organization, identify overloaded trunks and allocate network resources for optimizing usage rates. These solutions alert problematic areas of telephone systems and provide the information necessary to make management decisions.

Please describe Sentori/MIND’s solutions for the various markets (Wireless, IP/Broadband, Wireline) they serve.

TMIND offers service providers two options to meet the new challenges of today’s communications markets. First, MIND provides a solution for existing and new carriers deploying new broadband technologies as well as traditional services. This solution offers operators owning existing legacy billing systems a clear and risk-free migration path from the old system to the new end-to-end convergent billing and customer care solution. Second, new operators can benefit from our “pay-as-you-grow” business model, reducing the total cost of ownership, shortening deployment time, thus ensuring fast return on investment.

In addition, we offer mobile, broadband and nextgen providers the MIND-iPhonEX SES, our Service Enabling System, which allows operators to deploy new IP-based voice, data, video and content services for both prepaid and postpaid subscribers. Our solution on the one-hand helps incumbent operators to protect their investment in their legacy solutions and on the other hand closes the gap in the service fulfillment and billing that the new networks and services demand.

MIND CTI recently acquired a UK-Based Company, Omni Consulting Company Limited (Trading as Abacus Billing). Please tell us more about this acquisition.

Omni Consulting Company Limited (Abacus Billing) is UK’s leading provider of managed services for customer care and billing solutions to telecommunications carriers and large resellers, as well as a leader in the field in information and billing for utility-smart metering. Omni provides billing and customer care software solutions in a service bureau mode, mainly to European carriers that require complex solutions, with a strong convergent offering and using Web-enabled daily reporting and billing. Omni is based in the London metro area, and has more than 30 employees and a unique and extremely strong methodology for its outsourced offering, supported by regulatory accreditations from UK’s Ofcom and Reg-TP of Germany.

This acquisition extends our managed service offering, strengthens the joint team between the two companies and expands our European presence.

Please tell us the value you gain from your TIA membership. 

TIA membership has been very advantageous for us, as through TIA’s various conferences (NXTcomm) and meetings we have been able to network with various industry leaders, partners and prospective customers. TIA provides reports that have statistics that furnish very valuable insights into the trends our industry is going through; this helps us in focusing our products appropriately in the communications industry.

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